frequently asked Questions
What makes your knives special?
Our knives are handcrafted from high-quality steel and are characterized by their exceptional durability and edge retention. Each knife is the result of traditional Swiss craftsmanship combined with modern techniques.
How should I care for my knife to extend its lifespan?
After each use, clean the knife with warm water and a mild detergent. Then dry it thoroughly. Store the knife in the sheath provided to protect the blade.
Do you offer a guarantee on your knives?
Yes, we offer a lifetime warranty on Damascus knives and 2 years on all others against defects in materials and workmanship.
How can I order a knife from you?
Simply visit our online store, select your knife and follow the instructions in the ordering process. We accept various payment methods and ship worldwide.
Can I have a knife made specifically to my specifications?
Yes, we also offer custom orders. Contact us with your specific wishes and we will work with you to create your individual knife.
What is the difference between a full tang design and other knife designs?
In a full tang design, the metal of the blade extends over the entire length of the handle. This provides additional stability and durability of the knife.
How often should I sharpen my knife?
This depends on the frequency of use. In general, we recommend sharpening the blade as soon as you notice a decrease in cutting performance.
Are your knives dishwasher safe?
No, to preserve the quality of your knives, you should not clean them in the dishwasher. The chemical cleaning agents and hot water can damage the material.
What should I do if my knife needs repair?
Contact us via our customer service email or phone number. We offer repair services and can provide you with instructions on how to return your knife to us.
Where are the knives made?
All our knives are made in our workshop in Villigen, Switzerland. Each piece is carefully handcrafted by us. We are proud to meet the highest Swiss quality standards.
Can I order a knife online and to which country can you deliver?
Yes, you can order our knives online through our store. We ship worldwide, however it is the purchaser's responsibility to ensure that importing and owning our knives is legal in their country before purchasing. Please check your local laws to ensure that no legal issues arise.
How do you ensure the hardness of your knife blades?
Each of our blades goes through a rigorous hardness testing process, which is carried out using a recoil hardness measurement. This method allows us to determine the exact hardness according to the Rockwell scale (HRC), which ensures consistent quality. We use specialized measuring equipment from the Swiss brand Sauter to ensure that each knife achieves the necessary hardness for optimal performance and durability.
Do buyers receive proof of the hardness testing of their knives?
Yes, we provide a detailed printout of the hardness test results for every knife purchased from us. This gives you the assurance that your knife meets the highest standards of quality and hardness and that you are receiving a product that is ideally equipped for the challenges of everyday life or special tasks.
What does the HRC hardness indication on your knives mean?
The HRC hardness, or Rockwell hardness, is a measure that describes the hardness of a metal. Our knives are tested for their Rockwell hardness in a precise hardness test to ensure that they achieve the ideal balance between sharpness and toughness. The hardness of our blades is typically at an HRC value of 59-61, which makes them particularly resistant to wear and tear while also being easy to sharpen.